I just brought my 14 yo cat to the vet for his first time (had some poop issues, not doing but where he WAS doing it). Spoke to NINA about it, she went through the process with me (she is always so helpful, makes us furry parents feel comfortable). Thanks to the young lady who cleaned up my cat and carrier (yes he did). My experience is always been great there. As for Doctor ahhhhh oh yeah Bannister he's the BEST!!!!!!!!!
Wayne J.